What is ISO 20000-1?
ISO 20000-1 is the international standard for IT Service Management Systems (ITSMS). While ITIL provides best practice guidance, ISO 20000-1 is the certifiable specification that proves your service management works.
It ensures you have the right processes to plan, design, transition, deliver, and continuously improve your IT services - transforming IT from a cost centre to a value driver.
Service Culture
Focus on delivering value, not just fixing issues
PDCA Cycle
Continuous improvement built in
SLA & KPI Driven
Evidence-based decision making
Benefits of ISO 20000-1
Why UK IT organisations choose ISO 20000-1 certification
G-Cloud & Tenders
Essential for UK government frameworks and enterprise procurement requirements.
Customer Confidence
Demonstrate mature service management capabilities to enterprise clients.
Service Quality
Consistent service delivery with measurable SLAs and performance metrics.
Reduced Downtime
Proactive incident and problem management reduces service disruptions.
Scalable Growth
Professional scaffolding to scale operations without losing quality.
ITIL Integration
Complements ITIL practices with certifiable requirements.
Who Needs ISO 20000-1?
Essential for IT service organisations
MSPs
Managed Service Providers
Cloud Providers
SaaS, PaaS, IaaS
Internal IT
Enterprise IT departments
IT Startups
Growing tech companies
Certification Process
Your path to ISO 20000-1 certification
Gap Analysis
Assess current service management against ISO 20000-1 requirements
SMS Development
Design and document your Service Management System processes
Implementation
Roll out processes with staff training and tooling integration
Internal Audit
Verify compliance and gather performance evidence
Certification Audit
External audit by accredited certification body
Ready to Transform Your IT Services?
Get ISO 20000-1 certified and unlock G-Cloud, enterprise contracts, and service excellence.
How Much Does ISO 20000-1 Cost?
The cost of ISO 20000-1 certification varies based on several factors. Some consultants and certifiers adopt charging models based on the project's complexity, company size, and sometimes even the company's turnover.
At Certigence, our pricing is straightforward, calculated by multiplying an agreed day rate by the number of days work. This is based on the work to be done, mitigated by any the company has done already or will be doing internally. This ensures clarity and transparency, giving you a clear understanding of the commitment before the project commences.
We provide a free telephone or Zoom consultation with one of our consultants to find out enough about your organisation to be able to make a formal proposal without charge or obligation. This allows you to research costs for free before making any commitments!
How Can Certigence Consultants Help?
Certigence's extensive consultant network spans the entire UK and has been operating ISO systems expertise combined with industry know-how for over 25 years. This dual proficiency enables them to comprehend your unique needs and translate them into certifier-accepted procedures that genuinely suit your organisation's operations.
Our services encompass full or partial ISO system development and implementation, including GAP analysis and customised internal training to support system functionality. We craft organisation-specific reports tailored to your activities.
Beyond initial implementation, we conduct internal audits, facilitate management review meetings, and offer ongoing maintenance for short, medium, or long terms. Our presence during certification stages, if desired, ensures assessors avoid unnecessary complexity. Furthermore, we offer pre- and post-certification review services to address certifier-raised concerns, reinforcing your ISO system's effectiveness.
Process Overview
Initiation and Assessment Discussion
We engage in a free, no-obligation discussion to understand your existing systems and operations, allowing us to generate a formal proposal.
Work Commencement and Collaborative Development
Upon acceptance, collaborative work commences to create and install systems, involving you and your team to ensure alignment with your needs, your understanding and acceptance of the results and compliance with ISO standards.
Initial Assessment (Stage 1): Ensuring Systems Meet Standard
The certifier reviews that systems cover all relevant parameters correctly. You may choose to have our consultant present during the initial assessment to assist with any questions the certifier may have.
Final Evaluation (Stage 2): Achieving Certification
The consultant ensures internal audit, management review, and training aspects are covered. The certifier conducts the conclusive Stage 2 assessment, verifying operational systems' alignment with Standard requirements. Upon successful completion, you attain Certification.
Why Should You Use a Certigence Consultant?
At Certigence, we match your requirements with suitable consultants based on their industry expertise, proximity, and compatibility. In the event of a consultant's unavailability, a substitute can step in promptly, avoiding project disruptions and re-hiring expenses. Our consultants have often previously worked with certifiers, learning that side of the procedure – facilitating a seamless Certification process.
This commitment reflects in our track record – a 100% first-time certification success rate spanning over 25 years.
Ready to Speak? What Happens Next?
After contacting Certigence, you'll receive an email or a call from the Director or a consultant. Discussions about needs, timelines, reasons, and costs occur. A consultant will directly engage with you to understand your requirements and system alignment. A formal proposal is then presented for your consideration. Charges apply only from that point if you proceed with the proposal.